Effective Date: August 7, 2025
Last Updated: August 7, 2025
ZEN Haven respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you register for our events, visit our website, or communicate with us.
1. What information we collect
We may collect the following types of personal data:
- Basic contact details: name, email address, phone number
- Event-specific information: dietary preferences, room preferences, health-related info (only when relevant and with your consent)
- Payment information: only processed securely via third-party payment platforms (we do not store credit or debit card details)
- Website data: IP address, browser type, pages visited (through cookies or analytics tools)
2. How we use your information
We use your information to:
- Process your registration and payments
- Communicate event updates, confirmations, and reminders
- Customize your experience (e.g. meals, accommodations)
- Comply with legal or regulatory requirements
- Send occasional updates about future ZEN Haven events (if you opt in)
3. How we protect your data
We take data protection seriously and implement appropriate technical and organizational measures to safeguard your information, including secure databases, limited access, and encryption where necessary.
4. Sharing of information
We do not sell or rent your personal data. We only share information with:
- Trusted service providers (e.g. payment processors, accommodation partners)
- Facilitators if necessary to customize your experience (e.g. dietary or health-related info, with consent)
- Authorities, only if required by law
5. Your rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your information
- Withdraw consent for certain uses (e.g. marketing)
- File a complaint with a data protection authority if you believe your rights are violated
To exercise these rights, please contact us at info@zenhavenevents.com
6. Data retention
We only retain your data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
7. Cookies and Website Tracking
Our website may use cookies or analytics tools (e.g. Google Analytics) to improve your browsing experience. You can manage or disable cookies through your browser settings.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be posted on our website with the effective date.
9. Contact
For any questions or concerns about your privacy or this policy, please contact us at: info@zenhavenevents.com